I'd mentioned before that I was concerned about the ability to expand
the RAM in the Lenovo ThinkPad T490. I bought the machine based on the
customer support representative's information: (1) that yes, it is expandable
and (2) The board will take up to 40GB RAM.
I couldn't surf to Crucial.com fast enough. Found a 16GB stick that
appeared reasonably priced, and placed my order.
Ten days had passed when I contacted their customer service. I hadn't
received so much as an order number... in the past, my order would have
arrived sooner than that.
I got the order number from the chat specialist, and used their online form
to check status... it told me my order was out of stock. Through an additional
and completely half-assed subsequent customer service interaction over email,
I learned they also had no idea when the RAM would be back in stock. WTF?!?!
Why did Crucial let me order something that was out of stock with an undetermined
arrival date?
Then I ordered from Kingston. It arrived quickly, and the upgrade operation
lasted about three minutes. BOOM.
Crucial is not the same company it used to be. I won't buy from them again.
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